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Frequently Asked Questions

What is the warranty on tent and accessories?

For all tents and accessories there is a standard 12 months manufacturers warranty in case of UV breakdown on fabric. And a standard 12 months manufacturers warranty against faulty workmanship on the frame and parts. View our full warranty information and returns process here »

Do you have the tent I want in stock?

Yes. If it's listed on the our website then it's in stock in our warehouse, pre-packaged and ready to go. We just need to put your name on it.

Do you stock all accessories and parts?

We stock all accessories and parts that are listed in our website catalogue. Check  accessories sections if you are looking for additional options, or email us if you're after something in particular.

Can I come in and have a look at the tent I want to buy?

No. Unfortunately, you can't visit the warehouse as it doesn't have a showroom.

When are you open?

While our website operates 24 hours a day, our warehouse and office hours are from Monday to Friday, 9am to 5pm Pacific Time. If in doubt, please email us and we'll see if we can arrange a time.

Do you accept cash?

No. However, you can pay using Paypal, Visa, Mastercard, & AMEX via the website. The transaction is secured with128-bit SSL encryption. We do not ever see or store your credit card details.

How much is your shipping rate for bulk orders?

For bulk sales of 10 units or more per single order, we can arrange alternative shipping rates.

What is your shipping method?

We ship all goods via FedEx Ground, which includes tracking, delivery confirmation, and insurance.

Do you ship outside US & Canada?

No. We ship to all addresses within Canada and the 48 contiguous USA states only. (Does not include: Hawaii, Alaska, Puerto Rico, US territories and foreign military bases).

How fast is your delivery time?

We ship all goods by the next business day after you have completed your transaction. Delivery times can take up to 7 business days depending on the remoteness of your location.

Where is your warehouse located?

Our warehouse located at 1160 Yew Street, Blaine, Washington, USA, 98230.

Do you ship to a PO Box?

No. We cannot ship to PO Box addresses. Please input correct and complete information.

I have received an email saying "Awaiting Fulfilment". What does that mean?

You will receive an email from us at all stages of our order processing cycle. The "Awaiting Fulfilment" email means that we have received your order and will now start picking your goods, packing them and then shipping. Once your package has been picked up by Australia Post or couriers you'll receive another email notice to say it's on its way. We ship all goods by the next business day after you complete your transaction. Delivery times can take up to 7 business days depending on the remoteness of your location.

What is your returns policy?

We offer a "No Hassle" 14 day returns policy. If you are not happy with your purchase, we are glad to offer you a refund or an exchange as long as the item has not been opened, used, or damaged & returned within 14 days of receiving it. Unfortunately, we can’t grant a refund if the returned item is not in re-saleable condition. Please note that you will bear the delivery cost for returning the item to us. We won’t accept C.O.D. returned package. Our postage costs will be deducted from the refund amount.

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Helping families experience the great outdoors. Read our blog ›

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Assembly Instructions

We know how annoying it can be if you lose your tent assembly instructions. Download instructions here

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